JOB DESCRIPTION

port Services Officer

As an effective member of the Port Services Centre team assist with the provision, and implementation of customer services, port security, shipping & marine operations, customs and biosecurity control and health and safety within the company and across the Northport site.

External Relationships

  • Maritime New Zealand
  • New Zealand Customs and Bio-Security agencies;
  • North Tugz
  • Port User Companies and Contractors
  • Regional & Local Deputy Harbourmaster
  • Channerl Infrastructure (Refinery)
  • Golden Bay Cement
  • Foreign and domestic flagged vessels

POSITION BRIEF

Position:

Port Services Officer

Resposible to:

Port Services Supervisor
Port Facility Security Officer

Relationships with:

Northport Management Team
Northport Operations Team
Northport Terminal Facilities Team
Customers and Port Service Providers

Effective Date:

To be confirmed

Apply to (email):

accounts@northport.co.nz

Port Services Officer

Functions of the Role
and Responsibilities

The Port is not a public area and only those whose workplace it is, or who have been authorised to visit, may do so. Everyone who enters the port gates must have completed the Northport Health and Safety Induction. These inductions need to be renewed every two years.

Customer Service

  • A Port Service Officer provides front line customer service to all customers, visitors and port users
  • Assist with signing in, induction and safe direction of all visitors and Port Users,
  • Assist with the receipt and dissemination if community correspondence, including complaints and enquiries

Security & Compliance

  • As a Port Security Officer provide a high level of front-line Security to the Northport facility ensuring that all work is performed in the best efficient manner
  • Assist with the management of port security requirements; identification cards, access control, authorised vehicles, traffic management, security cameras and other security related issues,
  • Assist with the day-to-day quarantine/garbage requirements
  • Assist with the confirmation of Customs and Bio-Security export/import cargo documentation requirements
  • Ensure Port Services Centre policies and procedures are carried out
  • Assist with the monitoring of the port’s environmental management requirements

Shipping & Marine Operations

  • A Port Service Officer provides the day-to-day provision of Whangarei Harbour Radio,
  • Assist with co-ordination of ship scheduling, marine services, navigational notices/reporting and berthing requirements on the Whangarei Harbour
  • Assist with the operation of the Local Port Service monitoring system,
  • Assist with the management of on-board ship drills, operations and ships stores

Port Operations

  • As a Port Security Officer provide the ports ‘first point of call’ for emergency services,
  • Assist the company in achieving its Health and Safety objectives and goals,
  • Assist with traffic management, plans and compliance,
  • Assist with the direction of inward deliveries and verification of outward deliveries,
  • Other port related functions as may be required by the exigencies of the operation

Essential Skills

  • Safe work ethic
  • Keen willingness to learn
  • The ability to work within a diverse operational team, demonstrating tact and good interpersonal skills
  • Acceptance of requirement to work rostered shifts
  • Problem-solving ability, particularly when working under pressure
  • Ability to multi task
  • Excellent communicator
  • Excellent computer skills
  • Have a clean full drivers lincence

Desirable Skills

  • Cusmtomer service experience
  • Kowledge of operations within a port environment

  • Knowledge of industry related legislation:

    Maritime Transport Act

    Maritime Security Act 

    ISPS Code 

    Resource Management Act

  • MROC/VHF Radio Operators Certificate
  • Local Port Service or Vessel Traffic Management System experience and or training