The port has available a full range of services including: oil spill response, fire fighting response, telephones, fresh water and power as required. 

23.1 PORT SECURITY

Northport complies with the provisions of the Maritime Security Act 2004 and the International Ship and Port Facility Security Code (ISPS Code).  ISPS Compliance No. is NZWRE 24637 - 1109.

Northport is a secure facility with authorised access through manned gates and operates at Level 1 security unless otherwise stated.

NZRC has controlled access to the Refinery Jetties for authorised personnel through its own manned gatehouse.

The Port Facility Security Officer can be contacted through the Gatehouse - 09 432 5018

23.2 TUGS AND LINESBOAT

There is adequate tug power available within the port. Towage is performed under UK Standard Towage Conditions (1986). Type and tug power used is dependent on the size of the vessel, tide and weather conditions on the day. For details of Tugs and other craft available (refer to section 8.4)

Pilotage and Towage to the cargo wharves is arranged through Northport Limited.

23.3 HYDROGRAPHIC

Northport arranges for regular hydrographic updates for berths and channels. Northport will make available the necessary updated hydrographic information, wharf and aids to navigation maintenance through LINZ Notices to Mariners and Whangarei Harbour Radio.

23.4 CRANE BARGE

23.5 OIL POLLUTION RESPONSE

Maritime NZ has a large stock of oil spill equipment at Marsden Point.

The New Zealand Refining Company operates a small oil spill recovery vessel based at the Refinery.

23.6 COMPASS ADJUSTERS

This service can be arranged through Northport Ltd.

23.7 GARBAGE COLLECTION

On arrival vessels are supplied with a number of garbage bins as prescribed by the Ministry of Agriculture and Forestry regulations. These bins can be changed by arrangement with Northport Operations. Additional charges will be incurred by any vessel berthed or anchored outside the port quarantine areas where the delivery of, or a change is cans is required. Northport and NZRC operate separate quarantine garbage facilities.

23.8 BUNKERS

Bunkers can be taken at Marsden Point via road tanker only. Permission must be obtained from the Harbourmaster to bunker during the hours of darkness.  Bunker operators must have an NRC Harbourmaster's approved Teir 1 Oil Spill Plan.

23.9 MISSION TO SEAFARERS

There is a Mission to Seafarers at Marsden Point situated outside th eport boundry.  Tel:09 - 4327583.

23.10 RAILWAY

At this time Marsden Point has no rail connection to the national rail system.

23.11 WEIGHBRIDGE

Marsden Point has an automated user pay weighbridge.

23.12 FRESH WATER AND POWER

Fresh water and power are available. Contact Whangarei Harbour Radio - Tel: 4325018 or VHF Ch. 19.

23.13 HOURS OF WORK AND HOLIDAYS

The port operates on a 24 hour / 7 days a week basis with cargo operations normally commencing on the vessel's arrival.

Public Holidays:  New Years Day, 2nd January, Anniversary Day, Waitangi Day, Good Friday, Easter Monday, Anzac Day, Queens Birthday, Labour Day, Christmas Day and Boxing Day.

Ships may arrive and depart, and cargo operations take place on Public Holidays but a surcharge may be imposed.

23.14 SHOPS AND BANKS

There are shops and a Westpac bank at Ruakaka which is approximately 10km from the port. There is no bus service but taxis are available - Marsden Flyer Tel: 432 8158