The Harbourmaster is responsible for the Harbour Safety Management of all waters under the jurisdiction of the Northland Regional Council and can be contacted via the NRC Environmental Hotline phone: 0800 - 505639. 

Contractors and visiting ships are "port users" and therefore must be fully conversant with Northport's "Emergency Procedures" and "Health and Safety Requirements for Marsden Point".

Pilots will give each master of a ship arriving into port, a copy of Northport's "Instructions to Masters" and Northland Regional Council's current booklet "Navigation Safety |Bylaws". 

In emergencies contact must be made with Whangarei Harbour Radio VHF Ch 19, or phone 432 5018 to obtain assistance. Tugs and Pilots are available on a 24/7 day per week basis.

24.1 FIRE

In the event of a fire on a ship other than at the Refinery Jetties:

• Call Whangarei Harbour RadioVHF CHANNEL 19
• Sound one or more blasts of 10 second duration on ship's whistle

24.2 OIL POLLUTION

Oil is not permitted to be discharged into the harbour. Any oil spill must be reported to Whangarei Harbour Radio CHANNEL 19 and every effort must be made to minimise or reduce the effects of a spill. Notify Northland Regional Council's Environmental Hotline - 0800 504 639

24.3 MEDICAL OR POLICE EMERGENCY

• Call:111 and ask for service required OR
• Call Whangarei Harbour Radio Channel 19 or 4325018

24.4 SMOKE POLLUTION

Vessels must not allow excessive funnel smoke

24.5 SEWAGE

The Resource Management (Marine Pollution) Amendment Regulations 2002 and the Regional Coastal Plan for Northland make it illegal for a vessel to discharge untreated sewage into Northland harbours.

Ships agents are to ensure that Master's of vessels visiting Northport's berths complete on arrival the Northland Regional Council's Confirmation of Compliance with the Resource Management (Marine Pollution) Amendment Regulations 2002 Form. (Appendix). The agent must retain the completed form on the ship's file for presentation to the Northland Regional Council if required.

Northland Regional Council's Hotline  -  0800 504 639

24.6 NOISE POLLUTION

Wherever possible all noise is to be kept to a minimum during the vessel's stay in port.

24.7 IMMOBILISATION OF SHIPS ENGINES

Whilst alongside Northport's berths ship's engines should be kept in a state of readiness unless authorisation is received from the Harbourmaster to immobilise ship's engines.

• Ship's agents should obtain initial authorisation to immobilise a ship's engine at any Northport berth through Whangarei Harbour Radio.
• Approval must also be sought from the Regional Council Harbourmaster by completing the Immobilisation of Ship's Engine form (see Appendix) and faxing it to NRC (09) 4380012
• At the Harbourmaster's direction or Northport's request (no dispute) make arrangements with North Tugz to provide a standby tug to the Agent's cost.
• At commencement and completion of repairs, the vessel is to notify Whangarei Harbour Radio on VHF Ch 19.
• On completion of repairs, the ship's agent should inform the Harbourmaster.